6 Reasons Why You'd Like a Career in Customer Service | Provide … Interview question for Customer Service Representative.What do you dislike about customer service?. Lessons Learned Working In Customer Service. And, if you say you loved the flexibility of the job, which allowed you to achieve a good work-life balance as a working mom, the company might then tout their in-house daycare or child care reimbursement policy. 1. I get to know them, their stores, their ordering patterns, etc. I’m not working in customer service at the moment, but I used to and I love this job very much. It doesn’t matter if you have your heart set on a career within customer service, or if you’re only intent on working in this field for a set time: a customer service job will provide you with oodles of transferable skills that you’ll be able to use in subsequent roles. The best way to prove that you are the right person for the role is to come to the interview prepared. When working in domestic the customers were100s or a thousand miles away. It might be that the customer is asking about a product or service you don’t even offer. What are the basic standards of customer service in uae and how they diversify to those of the other country's? You may think that sitting with a headset on, talking to customers on the phone for most of … Get Fresh Updates On your job applications, and stay connected. You may want to consider a career as a customer service representative! I want to works as a customer service representative to serve other to the way I can do. I get to know them, their stores, their ordering patterns, etc. Find customer service jobs jobs now. It gave me anxiety attacks. Question: What’s the best way to deal with critical customers. While that feature isn’t currently in our development roadmap, we are working on big improvements that will be helpful for the majority of our customers, and you’ll see those rolling out soon.. Here is an example of a good answer to the question of what you like most about the company: For most of us, this is a huge positive, and results in a massive boost in karma that helps the day really whizz along. //echo 'xxxxxxxxxxxxxxxx '. 5) What do you do in the situation when you don’t know the answer to a question? There are certain generic questions that are a standard part of all interviews; however, how you answer the job-specific customer service interview questions will be what sets you … The answer for this question depends on the role. BAYT.com also gives us opportunity to meet people from different regions of the world. It gave me anxiety attacks. You don’t want to come off negative. I hope, not. I’ve expanded my experience in customer service, and I’m ready to apply that expertise with a global company that is committed to its employees and is consistently ranked one of the city’s best places to work. If we have the patience to understand the customer even when he is irate half the problems are solved. Start by addressing who you are, your expertise in the field and why you are at the interview. Answer 1: I firmly believe in taking a collaborative approach to each project so when I saw a position with your company to join the production team I knew I had to apply. >>> Download our 2020 Free Job-Search eBook Guide <<< Examples to help you craft your response to this common interview question:. It is so much fun to work with the same customers. Nothing. What I best like about customer service is interacting with unknown people who I may never meet in the future. On the other hand, great customer service is ready to provide something more to the customer. For me, it’s just the opposite. Not only will you learn and expand on people skills, you will learn better how to balance your time and finish more than one task at a time. This question should give you a sense of how the candidate views their role. Customer service jobs stretch across all sectors, and involve all types of jobs, from retail to food, industrial to scientific, educational, medical, service…basically, if an organization has anything to do with providing a product or service to the public, you can bet there’s a customer service representative somewhere in that mix. And you learn how to hold your own in a conversation with any type of customer or person. I really enjoy helping others, … Helping people lifts my spirit up irrespective of status and class, and I hope to work for Map Communications. Be careful on answering what you ‘didn’t like out your last job, company, employer, etc. The credit union I work for is constantly challenging us with different ways to look at how we serve our members/customers. Do you like helping people and solving problems? Do you share the same view? Talk about how you enjoy interacting with different kinds of people every day and helping them with their problems or discuss how you enjoy the strong sense of camaraderie you get working within a team. It is so much fun to work with the same customers. TOP 10 Customer Service Interview Questions and Answers for … Making connections with customers. Whatever area of customer service you work in, the main gist of your role will be to help people resolve their issues. Job Interview Questions About Working in Fast-Paced Environments Do not talk about topics you don't have knowledge of. Improve productivity. 5 customer service examples that provide great service. Interview question for Bank Teller in New York, NY.What experience do you have as a teller? Be confident and clear when you respond to the question. it is ignoring a customer. So many things can be said in the heat of the moment, but staying kind can turn that all around. Customer service is anything that serves a customer, and it's often done outside of an office setting. In a call center, the customers can spend so much time listening to automated voices, they forget how to act once they get a real person. I will never ever work in such job again, I would rather pick up trash on the side of the highway. An example answer to the ‘Tell me about yourself’ question “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. This question should give a sense of how you consider your role for the customer service job. So you‘re thinking about working in the customer service industry, but you’re not sure if it’s the right move for you?We’ve put together a handy guide that will talk you through the benefits of working within this exciting area. They provide information about products and services, take orders, respond to customer complaints, and process returns. See all of our current customer service vacancies or sign up to have new customer service jobs emailed directly to you. Every customer service experience is part of a larger story. Whether you’re serving internal customers (employees) or external (customers), everyone has a different story and reason as to why they think the way they do and why they want the things they want. Being a service rep interacting with different customers also broadens your horizons. Some people are long winded and rather wordy. I think most of the problems in the world are caused by misunderstanding. Making a difference in someone’s life. The employer is looking to answer two questions by asking you this. This question is somewhat of a trap, because it asks for a negative answer. What I best like about customer service is interacting with unknown people who I may never meet in the future. Good customer service takes team work. Traditionally, this type of job processes and ships orders and handles complaints. I work inside an office and outside of the office. Lastly, I appreciate the satisfaction of having such a big impact on someone I’ve never even met before. I work in Customer Service for an animal supply company on the west coast. I have a set customer base that I service. With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are entry-level or unimportant roles taken just to get by until a better opportunity. Read on to learn why customer service is definitely a field to consider. 10. do you prefer working on one account, or can you comfortably work on several at the same time? Remember as well that, while you deal with each person individually, their case will involve plenty of collaboration with colleagues to reach a decent resolution. How can I make my business & customer service department revolve around customer focus principals? A good customer service only offer what customer is looking. Register now You have a very narrow view of what customer service is. While working as an international service rep I had opportunity to interact with Americans, British and Australians10 thousand miles away. bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. Tip: Always be positive When an employer asks you what you found most or least rewarding about your previous job, it is very important to communicate positivity. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues." Customer Service Specialist - French Speaking, French Executive Customer Services Specialist. It would be safest to answer that you can comfortably work on several accounts at the same time, but feel that when you can focus on one account you are able to provide a higher quality service. Talk about previous teams you have worked in; mention the size of the team, who you reported to, what role you had and who the team leader reported to, for example, manager or director. Bayt.com is the leading job site in the Middle East and North Africa, connecting job seekers with employers looking to hire. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority. 5. You do not have pre conceived prejudices any more and you know to judge people by his qualities and not by his community. From dealing with the public to managing workload, from liaising with other departments to using your initiative, nearly all of the experience you gain in a customer service job will benefit you in your next career move. I keep my composure polite and always professional on the phone. With most customer service jobs, however, the opposite is true, with a healthy camaraderie present among staff. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more … I work in Customer Service for an animal supply company on the west coast. Always answer that you are a team player, that you enjoy working as part of the team. You wish just as much as an customer that the line would move faster so you don’t have to deal with so many irritating people, but we don’t always Your goal in answering these questions should be to prove that Customer service positions are proving to be the best of both worlds, offering a much in demand career that is projected to grow within the next decade. When you’re preparing to answer this question, an effective way of formulating an answer is to briefly discuss the context behind the situation, explain what your role was, outline the measures you took to solve the issue and then discuss the outcome. Upskilling. Will they dislike similar tasks in their new position? You say: "The paperwork has bogged me down, and prevented me from doing what I do best, which is working with people." The customer service also learn to handle pressure without getting hassled. If you have a remote job interview, you should expect to be asked why you want to be a remote worker.Simply make sure that your reasons for wanting remote work focus more on the company—and less on being able to lose a lengthy commute—and you’ll ace the question and the interview.. For more tips for your job search, subscribe to our newsletter. We recently asked our customer service representatives two simple questions. What do you enjoy about customer service? It can be a very humbling experience, and it makes me appreciate even more what I can do for them and that I am there to help. The challenge was to answer in one sentence for each. You still need to give a positive answer, though. I enjoy treating people as I want to be treated and seeing how quickly a situation can change. 7 Customer Service Interview Questions & Answers | How2Become These are just few of the many jobs we encounter on a day-to-day basis. The people who have worked customer service jobs will do well even under pressure.. 2. You've mostly held customer service … If you haven’t given it some thought, you may blurt out something about your boss or the company, and talk yourself right out of a job. Customer service jobs give you experience that you can definitely take with you when you do decide what career you are really desiring to get into. In my experience, if you understand what makes each person tick, you will be able to connect with them, thus providing personalized service that exceeds expectations. Hi Tom, Thanks for the suggestion; I appreciate you explaining how it would help you out. Do they have a generally negative attitude towards management and work? Don’t immediately resort to a panic response. Sample Answer. Privacy Statement - I also appreciate the constant change customer service offers. What do you like and dislike about working in the customer service industry? When working in domestic the customers were100s or a thousand miles away. Do you enjoy working in customer service? Practicing the answer to this question can be duly helpful for you: Not only does it get you ready for the interview, it gets you ready to decide whether you'll want the job. Everyone Needs Assistance. A customer service representative is the first line of response in any company, and must be mindful of his behavior and the person on the other side of the line. Whether you are working with internal customers only, or external customers, quality customer service needs to be a priority. I worked in callcenter in an insurance company for two years. Terms of Use - Learn to handle rude customers: Working in customer service is definitely no easy job. I enjoy helping customers rectify problems. In the spirit of this lovely Hallmark holiday, we asked employees from all over to answer a question: “What do you love about your job?” Below, some of the most greeting-card-worthy responses. "I have been working in customer service for the past three years in a retail store. Cookie Policy, Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town, Answer added by Subhranshu Ganguly, Quality Analyst. That’s why it’s so important to cultivate top-notch customer service skills in yourself, and every single employee who works for you. The people who have worked customer service jobs will do well even under pressure. I am a sales and marketing,customer service representative looking for a job in dubai. , WIPRO, Answer added by Divyesh Patel, Assistant Professional Officer- Treasury , City Of Cape Town, What I best like about customer service is interacting with unknown people who I may never meet in the future. Instead, gently get to the root of the question. What do you love about customer service and what do you hate about customer service? Question: What do you enjoy most about working in customer service. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible. You need to show that you have a good record of working under pressure. I am a customer service pro and I don’t easily get irritated when the customer uses a wrong word. it is ignoring a customer. Top 27 Customer Service Interview Questions (& How To Answer … Hiring managers are drawn to those who express themselves well. Why I love working in Customer Service. 3. They begin to trust you and depend on you to help them through issues they have with their stores. How to Answer "What Do You Like Most/Least About Working in … Review this list of 15 questions and answers to help you prepare for your next interview. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. Learn to handle rude customers: Working in customer service is definitely no easy job. Team spirit. Of course, if your responses demonstrate you don’t have common ground, it could be a roadblock in your getting hired. © 2000-2020 Bayt.com, Inc. All Rights Reserved. Whether it’s something as small as a warm smile and greeting, or offering them a service they didn’t know about, making a difference in someone’s life is extremely gratifying and is the reason why I love customer service. If you are a sociable, outgoing person, then this should be a major draw for you. In the 5+ years I’ve been in customer service, I’ve discovered that one of my favorite things is learning about people. Before entering an interview for a customer service job, get a handle on what good customer service means to you. 7. For me Customer Service has been a natural step from being a receptionist, where my job was to direct visitors and callers to the right people. I have a set customer base that I service. Whether office-based or in a store front, the main benefit of having a customer service job is that you can interact with members of the public day in, day out. Do you share the same view? While working. I think most of the problems in the world are caused by misunderstanding. Are you willing to get a drug screen and a background check? You need to prepare examples of good customer service for interview, proving how satisfied the customer was either through feedback or by showing how you measured their satisfaction levels. Being able to serve someone in a way that’s different than any service they’ve received before and seeing the difference you make, is highly rewarding. Every day, thousands of new job vacancies are listed on the award-winning platform from the region's top employers. You’re going to do your best to solve the problem so you don’t lose that customer, and potentially, many more. Focus on Customer “I’ve been working in the travel industry for more than five years. I like making that connection with my customers and putting myself in their situations. Nothing. I worked in callcenter in an insurance company for two years. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible. Give an answer that shows you’ve dealt with this before and you’re ready to do so again, says John Lees, author of Knockout Interview . It can be frustrating when you can't make someone happy, despite your best efforts. Collaboration “I love my job because everyone shares the same vision and is dedicated to the mission. While working  as an international service rep I had opportunity  to interact with Americans, British and Australians10 thousand miles away. They begin to trust you and depend on you to help them through issues they have with their stores. I hope, not. Working well with others is an essential skill for being successful. We have put together a small list of the reasons why customer service can be one of the most rewarding career paths to follow. If th… 2. 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Customer service representative looking for a negative answer the constant change customer service.... Small list of the moment, but I used to and I don ’ t even offer issues have! You are a sociable, outgoing person, then this should be a.. With customer service is inside an office setting might utilize AI technology, like our AI-powered answer Bot, send! What ’ s just the opposite is true, with a healthy camaraderie present among.... Turn that all around to prove that you are not going to find the best way to deal critical.