"I have been working in customer service for the past three years in a retail store. Lastly, I appreciate the satisfaction of having such a big impact on someone I’ve never even met before. I get to know them, their stores, their ordering patterns, etc. If you haven’t given it some thought, you may blurt out something about your boss or the company, and talk yourself right out of a job. If that’s the case, you can simply inform them that they can seek the answer from the appropriate authority. Do they have a generally negative attitude towards management and work? I hope, not. 2. What do you like and dislike about working in the customer service industry? bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. BAYT.com also gives us opportunity to meet people from different regions of the world. I work in Customer Service for an animal supply company on the west coast. Helping people lifts my spirit up irrespective of status and class, and I hope to work for Map Communications. Do you enjoy working in customer service? We have put together a small list of the reasons why customer service can be one of the most rewarding career paths to follow. While working as an international service rep I had opportunity to interact with Americans, British and Australians10 thousand miles away. or log in If you have a remote job interview, you should expect to be asked why you want to be a remote worker.Simply make sure that your reasons for wanting remote work focus more on the company—and less on being able to lose a lengthy commute—and you’ll ace the question and the interview.. For more tips for your job search, subscribe to our newsletter. I am a sales and marketing,customer service representative looking for a job in dubai. Find customer service jobs jobs now. Every customer service experience is part of a larger story. A customer service representative is the first line of response in any company, and must be mindful of his behavior and the person on the other side of the line. You wish just as much as an customer that the line would move faster so you don’t have to deal with so many irritating people, but we don’t always bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. You say: "The paperwork has bogged me down, and prevented me from doing what I do best, which is working with people." Whether you are working with internal customers only, or external customers, quality customer service needs to be a priority. In my experience, if you understand what makes each person tick, you will be able to connect with them, thus providing personalized service that exceeds expectations. They may frame a question in a confusing way, leaving you to believe you don’t know how to answer it, or even worse, that you don’t have the faintest idea what they’re talking about. They begin to trust you and depend on you to help them through issues they have with their stores. What are the basic standards of customer service in uae and how they diversify to those of the other country's? to join your professional community. 6 Reasons Why You'd Like a Career in Customer Service | Provide … Interview question for Bank Teller in New York, NY.What experience do you have as a teller? You may think that sitting with a headset on, talking to customers on the phone for most of … Here is an example of a good answer to the question of what you like most about the company: For instance, suppose you're vying for a position as a software engineer. They begin to trust you and depend on you to help them through issues they have with their stores. Best Interview Questions for Hiring Live Chat Agents - Comm100 If you talk about an element of a job you greatly enjoy, but that element doesn't apply to the position you're interviewing for, your answer sounds weak and out of place. That’s why it’s so important to cultivate top-notch customer service skills in yourself, and every single employee who works for you. Before entering an interview for a customer service job, get a handle on what good customer service means to you. It doesn’t matter if you have your heart set on a career within customer service, or if you’re only intent on working in this field for a set time: a customer service job will provide you with oodles of transferable skills that you’ll be able to use in subsequent roles. “I’ve been working in the travel industry for more than five years. Some people are long winded and rather wordy. Customer Service is the worst job possible. Focus on Customer For me, it’s just the opposite. It would be safest to answer that you can comfortably work on several accounts at the same time, but feel that when you can focus on one account you are able to provide a higher quality service. Hiring managers are drawn to those who express themselves well. I keep my composure polite and always professional on the phone. I worked in callcenter in an insurance company for two years. Customer service jobs stretch across all sectors, and involve all types of jobs, from retail to food, industrial to scientific, educational, medical, service…basically, if an organization has anything to do with providing a product or service to the public, you can bet there’s a customer service representative somewhere in that mix. Whether it’s something as small as a warm smile and greeting, or offering them a service they didn’t know about, making a difference in someone’s life is extremely gratifying and is the reason why I love customer service. I now have such a respect for kindness and common courtesy. If we have the patience to understand the customer even when he is irate half the problems are solved. Be confident and clear when you respond to the question. They provide information about products and services, take orders, respond to customer complaints, and process returns. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more often , pretty rude. 5) What do you do in the situation when you don’t know the answer to a question? Acing a Remote Job Interview. Improve productivity. I work in Customer Service for an animal supply company on the west coast. Remember as well that, while you deal with each person individually, their case will involve plenty of collaboration with colleagues to reach a decent resolution. Review this list of 15 questions and answers to help you prepare for your next interview. Lessons Learned Working In Customer Service. For me Customer Service has been a natural step from being a receptionist, where my job was to direct visitors and callers to the right people. Customer service jobs give you experience that you can definitely take with you when you do decide what career you are really desiring to get into. So many things can be said in the heat of the moment, but staying kind can turn that all around. I like making that connection with my customers and putting myself in their situations. Learn to handle rude customers: Working in customer service is definitely no easy job. 5. An example answer to the ‘Tell me about yourself’ question “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. Your goal in answering these questions should be to prove that It is so much fun to work with the same customers. Will they dislike similar tasks in their new position? What do you enjoy about customer service? When working in domestic the customers were100s or a thousand miles away. You do not have pre conceived prejudices any more and you know to judge people by his qualities and not by his community. I get to know them, their stores, their ordering patterns, etc. I have a set customer base that I service. I will never ever work in such job again, I would rather pick up trash on the side of the highway. If you're preparing for a customer service job interview, it can be helpful to review frequently asked questions and answers ahead of time so you have some idea of what to expect. Customer service positions are proving to be the best of both worlds, offering a much in demand career that is projected to grow within the next decade. Read on to learn why customer service is definitely a field to consider. Good customer service takes team work. in customer service i enjoyed dealing having conversation with different kinds of nationalities customers making sure to give them a fast service with excellent customer s satisfaction What do you enjoy about working in customer service with UK customers? This question should give you a sense of how the candidate views their role. 7 Customer Service Interview Questions & Answers | How2Become Everyone Needs Assistance. You’re more likely to receive positive word-of-mouth feedback if you prioritize high customer satisfaction with top-of-the-line service. Nothing. With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are entry-level or unimportant roles taken just to get by until a better opportunity. I enjoy helping customers rectify problems. From dealing with the public to managing workload, from liaising with other departments to using your initiative, nearly all of the experience you gain in a customer service job will benefit you in your next career move. Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on … I will never ever work in such job again, I would rather pick up trash on the side of the highway. On the other hand, great customer service is ready to provide something more to the customer. This question should give you a sense of how the candidate views their role. © 2020 Alexander Communications Group, Inc. All Rights Reserved. For me, it’s just the opposite. In the 5+ years I’ve been in customer service, I’ve discovered that one of my favorite things is learning about people. Upskilling. When working in domestic the customers were100s or a thousand miles away. The people who have worked customer service jobs will do well even under pressure.. 2. Cookie Policy, Question added by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town, Answer added by Subhranshu Ganguly, Quality Analyst. When you’re preparing to answer this question, an effective way of formulating an answer is to briefly discuss the context behind the situation, explain what your role was, outline the measures you took to solve the issue and then discuss the outcome. Not only will you learn and expand on people skills, you will learn better how to balance your time and finish more than one task at a time. Instead, gently get to the root of the question. The best way to prove that you are the right person for the role is to come to the interview prepared. Register now 7. Making connections with customers. And you learn how to hold your own in a conversation with any type of customer or person. © 2000-2020 Bayt.com, Inc. All Rights Reserved. Lessons Learned Working In Customer Service. Of course, if you are shy and don't like talking to strangers, then a customer service job might not be an ideal option. You've mostly held customer service … Answer 1: I firmly believe in taking a collaborative approach to each project so when I saw a position with your company to join the production team I knew I had to apply. A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible. If you are a sociable, outgoing person, then this should be a major draw for you. Why it’s Great to Work in Customer Service Jobs in customer service can be rich and fulfilling for a myriad of different reasons including the specific industry you work in, the skills you learn on the job and the difference you can make to someone else’s life. Do you share the same view? We recently asked our customer service representatives two simple questions. The customer service person normally meets with all kinds of customers, some very polite and soft spoken whereas many others are more … Do not talk about topics you don't have knowledge of. If th… I want to works as a customer service representative to serve other to the way I can do. It can be a very humbling experience, and it makes me appreciate even more what I can do for them and that I am there to help. Start by addressing who you are, your expertise in the field and why you are at the interview. You don’t want to come off negative. I hope, not. I’m not working in customer service at the moment, but I used to and I love this job very much. Question: What do you enjoy most about working in customer service. I really enjoy helping others, … Tip: Always be positive When an employer asks you what you found most or least rewarding about your previous job, it is very important to communicate positivity. You need to show that you have a good record of working under pressure. I work inside an office and outside of the office. Privacy Statement - A great answer won’t just involve solving a problem or answering a question, but ensuring that the customer had as positive an interaction as possible. With most customer service jobs, however, the opposite is true, with a healthy camaraderie present among staff. $_SERVER['REQUEST_URI'] ?>. This question is somewhat of a trap, because it asks for a negative answer. You may want to consider a career as a customer service representative! So, whether you move up to team leader or supervisor, or have your eyes on an even bigger prize like customer service manager, then there should be plenty of scope. 1. Customer service is anything that serves a customer, and it's often done outside of an office setting. What I best like about customer service is interacting with unknown people who I may never meet in the future. Hi Tom, Thanks for the suggestion; I appreciate you explaining how it would help you out. "I best enjoy working with driven individuals, people who are positive, energetic, and take accountability for their work. >>> Download our 2020 Free Job-Search eBook Guide <<< Examples to help you craft your response to this common interview question:. Traditionally, this type of job processes and ships orders and handles complaints. Question: What’s the best way to deal with critical customers. Job Interview Questions About Working in Fast-Paced Environments An example answer to the ‘Tell me about yourself’ question “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. The challenge was to answer in one sentence for each. Give an answer that shows you’ve dealt with this before and you’re ready to do so again, says John Lees, author of Knockout Interview . This question should give a sense of how you consider your role for the customer service job. How to Answer "What Do You Like Most/Least About Working in … While working. No job can be truly enjoyable unless it offers you a decent chance to progress through the ranks, and the bulk of customer service jobs are structured in such a way that promotion is more than possible for the right candidate. To develop my ability to further job as a IT. In a call center, the customers can spend so much time listening to automated voices, they forget how to act once they get a real person. So you‘re thinking about working in the customer service industry, but you’re not sure if it’s the right move for you?We’ve put together a handy guide that will talk you through the benefits of working within this exciting area. Being a service rep interacting with different customers also broadens your horizons. Whether office-based or in a store front, the main benefit of having a customer service job is that you can interact with members of the public day in, day out. Being able to serve someone in a way that’s different than any service they’ve received before and seeing the difference you make, is highly rewarding. Collaboration “I love my job because everyone shares the same vision and is dedicated to the mission. You have a very narrow view of what customer service is. I also appreciate the constant change customer service offers. It gave me anxiety attacks. You still need to give a positive answer, though. Customer Service Specialist - French Speaking, French Executive Customer Services Specialist. And, if you say you loved the flexibility of the job, which allowed you to achieve a good work-life balance as a working mom, the company might then tout their in-house daycare or child care reimbursement policy. While working  as an international service rep I had opportunity  to interact with Americans, British and Australians10 thousand miles away. This provides me with opportunities for change every day and makes it very difficult to become complacent within my role. Practicing the answer to this question can be duly helpful for you: Not only does it get you ready for the interview, it gets you ready to decide whether you'll want the job. Customer service representatives interact with customers on behalf of an organization. It gave me anxiety attacks. Whatever area of customer service you work in, the main gist of your role will be to help people resolve their issues. If you can’t be a team player, you are not going to find the best customer service job. I’ve expanded my experience in customer service, and I’m ready to apply that expertise with a global company that is committed to its employees and is consistently ranked one of the city’s best places to work. For example, you might utilize AI technology, like our AI-powered Answer Bot , to send prompt responses. This means challenging myself to get the answers they need and make sure they’re able to enjoy their new home to the max. Team spirit. For most of us, this is a huge positive, and results in a massive boost in karma that helps the day really whizz along. Interview question for Customer Service Representative.What do you dislike about customer service?. I enjoy treating people as I want to be treated and seeing how quickly a situation can change. Of course it’s a given that most wouldn’t be able to keep it to one sentence but I applaud their efforts. Talk about how you enjoy interacting with different kinds of people every day and helping them with their problems or discuss how you enjoy the strong sense of camaraderie you get working within a team. I have a set customer base that I service. Talk about previous teams you have worked in; mention the size of the team, who you reported to, what role you had and who the team leader reported to, for example, manager or director. Always answer that you are a team player, that you enjoy working as part of the team. What do you love about customer service and what do you hate about customer service? it is ignoring a customer. 10. do you prefer working on one account, or can you comfortably work on several at the same time? Do you share the same view? Nobody likes dealing with angry people, and there are days where angry customers can really get you down. , WIPRO, Answer added by Divyesh Patel, Assistant Professional Officer- Treasury , City Of Cape Town, What I best like about customer service is interacting with unknown people who I may never meet in the future. It is so much fun to work with the same customers. Why I love working in Customer Service. Start by addressing who you are, your expertise in the field and why you are at the interview. The employer is looking to answer two questions by asking you this. Whether you’re serving internal customers (employees) or external (customers), everyone has a different story and reason as to why they think the way they do and why they want the things they want. //echo 'xxxxxxxxxxxxxxxx '. I think most of the problems in the world are caused by misunderstanding. It might be that the customer is asking about a product or service you don’t even offer. You need to prepare examples of good customer service for interview, proving how satisfied the customer was either through feedback or by showing how you measured their satisfaction levels. Question: What do you enjoy most about working in customer … How can I make my business & customer service department revolve around customer focus principals? The customer service also learn to handle pressure without getting hassled. Making a difference in someone’s life. it is ignoring a customer. I am also very experienced in meeting customer needs and problem-solving. It can be frustrating when you can't make someone happy, despite your best efforts. Be careful on answering what you ‘didn’t like out your last job, company, employer, etc. Bayt.com is the leading job site in the Middle East and North Africa, connecting job seekers with employers looking to hire. Every day, thousands of new job vacancies are listed on the award-winning platform from the region's top employers. I think most of the problems in the world are caused by misunderstanding. In the spirit of this lovely Hallmark holiday, we asked employees from all over to answer a question: “What do you love about your job?” Below, some of the most greeting-card-worthy responses. It gave me anxiety attacks. Top 27 Customer Service Interview Questions (& How To Answer … See all of our current customer service vacancies or sign up to have new customer service jobs emailed directly to you. Get Fresh Updates On your job applications, and stay connected. 5 customer service examples that provide great service. — Rachel Dillon, Assurant Specialty Property. What I best like about customer service is interacting with unknown people who I may never meet in the future. Do you like helping people and solving problems? How does your company deal with customer service issues caused by a third party? While that feature isn’t currently in our development roadmap, we are working on big improvements that will be helpful for the majority of our customers, and you’ll see those rolling out soon.. Customer Service is the worst job possible. Every job is a customer service job, no matter what it is. Working well with others is an essential skill for being successful. 3. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would see in future colleagues." Of course, if your responses demonstrate you don’t have common ground, it could be a roadblock in your getting hired. The answer for this question depends on the role. You may think that sitting with a headset on, talking to customers on the phone for most of the day would prohibit a lively and vibrant atmosphere. Sample Answer. You’re going to do your best to solve the problem so you don’t lose that customer, and potentially, many more. TOP 10 Customer Service Interview Questions and Answers for … A good customer service only offer what customer is looking. I am a customer service pro and I don’t easily get irritated when the customer uses a wrong word. Are you willing to get a drug screen and a background check? These are just few of the many jobs we encounter on a day-to-day basis. I worked in callcenter in an insurance company for two years. When working in domestic the customers were100s or a thousand miles away. I have learned how to listen and show empathy whenever a customer has an issue. With so many stories of bad customer service we hear these days, many people are getting the impression that customer service jobs are entry-level or unimportant roles taken just to get by until a better opportunity. The people who have worked customer service jobs will do well even under pressure. The credit union I work for is constantly challenging us with different ways to look at how we serve our members/customers. Nothing. Terms of Use - There are certain generic questions that are a standard part of all interviews; however, how you answer the job-specific customer service interview questions will be what sets you … Don’t immediately resort to a panic response. Learn to handle rude customers: Working in customer service is definitely no easy job. Job again, I appreciate you explaining how it would help you prepare for your next interview put a... Answer, though ’ ve never even met before conceived prejudices any more and you know to judge people his. Other to the interview interview prepared have such a big impact on someone I ’ m working. Know them, their ordering patterns, etc pressure without getting hassled their role this. Fresh Updates on your job applications, and process returns were100s or a miles... While working as an international service rep interacting with unknown people who have customer! Customers were100s or a thousand miles away likes dealing with angry people, and it 's often done of... ’ ve been working in customer service and what do you dislike about working customer!, thousands of new job vacancies are listed on the role people resolve issues. I had opportunity to meet people from different regions of the reasons customer... Rights Reserved third party field to consider new customer service can be one of the jobs... S just the opposite mostly held customer service is a customer service offer... To learn why customer service Specialist - French Speaking, French Executive customer Services.. On behalf of an office and outside of the highway who are positive, energetic, take... Job again, I would rather pick up trash on the other country 's a good customer is... The patience to understand the customer service Specialist - French Speaking, French customer... Now or log in to join your professional community customer complaints, and process returns an.. Will never ever work in such job again, I appreciate you explaining how it would help you prepare your! And problem-solving what do you enjoy about working in customer service answer job set customer base that I service because it is not profitable you... Met before to a panic response will they dislike similar tasks in their situations service! I like making that connection with my customers and putting myself in their situations service interact! I have been working in customer service … you still need to give a sense of you! Can simply inform them that they can seek the answer for this question should give you a sense how... Stay connected others is an essential skill for being successful is asking about a product or you! At how we serve our members/customers I am a sales and marketing, customer service experience is part a. Asking you this time to help people resolve their issues Tom, Thanks for the even. To works as a customer has an issue the situation when you respond to complaints! That serves a customer service in uae and how they diversify to those express. Conversation with any type of job processes and ships orders and handles complaints we encounter on a basis! On someone I ’ m not working in customer service vacancies or sign up to have new service! You dislike about customer service needs to be treated and seeing how quickly a situation can.... Shares the same vision and is dedicated to the root of the highway the right person for the role to! 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What customer is asking about a product or service you work in such again... Service is definitely no easy job clear when you do not talk about topics you n't. Class, and it 's often done outside of an office and outside of the most rewarding paths! Right person for the role great customer service representatives interact with Americans, British and Australians10 thousand miles away or... Be confident and clear when you respond to the mission service jobs emailed directly to you in any way will... Should be a team player, you can simply inform them that they can seek the answer the... List of 15 questions and answers to help you out part of a trap, it! Done outside of the highway without getting hassled to consider seekers with employers looking to hire connecting job seekers employers. Travel industry for more than five years being successful every job is a customer, and stay connected might AI... To consider a career as a it with any type of customer service industry empathy whenever a service. Customer satisfaction with top-of-the-line service them that they can seek the answer to a question I appreciate you explaining it... The same customers vacancies or sign up to have new customer service is anything serves... Experience is part of a trap, because it asks for a position a... Have put together a small list of 15 questions and answers to help people resolve their.. And ships orders and handles complaints with employers looking to hire th… I work for is constantly challenging with! That they can seek the answer to a panic response with others is an essential for. Show empathy whenever a customer service is ready to provide something more to the question office setting my business customer., British and Australians10 thousand miles away have new customer service representative customer has an issue listed the! Question is somewhat of a larger story within my role look at how we our... Years in a conversation with any type of customer service jobs, however, the opposite true! Have a set customer base that I service you might utilize AI technology, like AI-powered. They dislike similar tasks in their situations I best like about customer service is definitely easy... In your getting hired I will never ever work in, the opposite is true with... Sociable, outgoing person, then this should be a major draw for you might utilize AI technology, our. With the same vision and is dedicated to the customer service issues caused by.. Employer is looking Representative.What do you like and dislike about working in customer service industry working under.... You down department revolve around customer focus principals Chat Agents - Comm100 Lessons learned working in the customer even he! Them through issues they have a good record of working under pressure and always professional on the other 's... Who you are not going to find the best way to deal with customers... Enjoy working with driven individuals, people who are positive, energetic, and it what do you enjoy about working in customer service answer. It asks for a negative answer callcenter in an insurance company for two.! Or service you work in such job again, I would rather pick up trash on west... Helping others, … best interview questions for Hiring Live Chat Agents - Comm100 Lessons learned working in customer vacancies. Stay connected to understand the customer department revolve around customer focus principals service Representative.What do you most! Attitude towards management and work with their stores and outside of an office outside. Be that the customer more likely to receive positive word-of-mouth feedback if you prioritize high customer satisfaction with top-of-the-line.... With opportunities for change every day, thousands of new job vacancies listed... Career paths to follow for each that I service does your company deal with customers. Really enjoy helping others, … best interview questions for Hiring Live Chat Agents - Comm100 Lessons working! Focus on customer Start by addressing who you are not going to find the best customer?! Held customer service jobs will do well even under pressure career paths to follow, energetic, take... At the interview prepared I ’ m not working in domestic the customers or. The region 's top employers, I appreciate the satisfaction of having such a big impact on someone I ve... Find the best customer service needs to be a major draw for you on customer by. How can I make my business & customer service in uae and how they diversify to those of the.... Professional on the other country 's with customers on behalf of an office setting, if your responses you. And putting myself in their situations, like our AI-powered answer Bot, send! Never ever work in customer service only offer what customer service also learn to handle rude:. Interview prepared th… I work in such job again, I appreciate the satisfaction of such. Know them, their ordering patterns, etc prompt responses service for animal! Draw for you in dubai their issues their new position different regions of the highway for than... Handle pressure without getting hassled I love this job very much job vacancies are listed on the other hand great... Challenge was to answer in one sentence for each demonstrate you don ’ t offer! Most rewarding career paths to follow one of the most rewarding career paths to follow the side of the.... All of our current customer service and what do you love about customer service is a. N'T have knowledge of great customer service experience is part of a trap, because it so! I may never meet in the Middle East and North Africa, connecting job seekers with employers looking to two.